Shipping & Returns
Unbeautiful is proudly located in BC, Canada, where all of our orders are shipped from. NOTHING is ever dropshipped to you overseas so you will not incur any import fees or duties..etc. for all Canadian orders.
For all orders to Canada & the USA:
Orders under $75:
Flat rate of $9 shipping for tracked, expedited shipping though Canada Post.
All orders over $75 ship free!
For orders outside Canada or the USA, please contact us for a shipping quote.
Buyer assumes any duties and/or customs fees for orders shipping outside of Canada
All applicable items with all tags still attached & packaging, in the same condition you received them, may be returned for exchange or store credit within 7 days of receiving your order.
Our products help support anti bullying organizations, therefore we cannot offer refunds on orders, but we would be happy to help with an exchange or store credit.
For both exchanges or store credit, you will be issued an online gift card so you can replace your items at your convenience or to order something different of your choice.
Final Sale items.
Any item purchased "ON SALE" or discounted are final sale.
Return Shipping Costs
Please note that shipping is non-refundable on all orders, and return shipping to exchange your item is the customers responsibility. We highly suggest using tracked shipping so you can ensure your order has been delivered.
Once items have returned to our home office, your return will be processed within 2 business days, which you will be notified and then issued your store credit for the price you paid for the item only (shipping not refundable as we have to pay to ship the items out originally).
In order to return an item, please contact us first for a return authorization.
Unauthorized returns may be refused which will result in lost shipping costs to you.